September 2022

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Are EHR systems better than paper-based systems?

Healthcare companies now realize that paper-based medical records have more drawbacks than advantages, and that it’s time to switch to electronic health records (EHRs). However, while EHR systems improve the provision of patient care, they are not without their drawbacks. Find out whether adopting EHRs is worth it. What are electronic health records? EHRs are …

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The benefits of call recording: Get more from your conversations

Recording phone calls is a common practice for many businesses. It allows them to analyze customer sentiment, track employee performance, and measure other essential data points to help optimize caller experience and improve their brand image. In this article, we’ll dig deeper into the benefits of call recording. Pinpoint problem areas Call recording can help …

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