Being put on hold can be a bothersome experience for customers. Unless they have absolutely nothing else to do, people dislike waiting for an indefinite amount of time and achieving nothing. But did you know that when you make customers wait on the other end of the line, you actually have the opportunity to provide […]
VoIP’s hold message options are easy Read More »
The use of online communication and collaboration tools has hit record highs in the past few months on account of the coronavirus-induced shift in work arrangements. Among the most popular platforms right now are Microsoft Teams and Google Meet, which allow organizations to easily connect with colleagues and clients remotely. But while both share the
Microsoft Teams vs. Google Meet Read More »
Telecommunications systems are extremely valuable, especially for businesses focused on sales and customer service. One day without these services can prove fatal for any business, which is why a well-crafted disaster recovery plan that protects Voice over IP (VoIP) networks is crucial. If your business relies on VoIP phone systems, here’s what you can do
Five steps to ensure VoIP service continuity Read More »
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