From the telephone to email, technology has continually shaped how businesses connect with customers, with each new innovation building upon the last. Nowadays, artificial intelligence (AI) is enhancing Voice over Internet Protocol (VoIP), leading to more efficient, impactful customer interactions. Let’s examine how AI-driven innovations work with VoIP to raise the bar for customer communication.
OneNote just got smarter. Discover how Microsoft Copilot’s integration can transform your note-taking process, making it faster, more efficient, and more organized. From summarizing meetings to turning notes into visuals, here are nine practical ways to make the most of Copilot’s capabilities. Summarize and simplify notes Copilot can condense your notes into digestible summaries. Whether
The shift to multicloud is becoming a common strategy for enterprises seeking more flexible, resilient, and high-performance solutions. Leveraging services from multiple cloud providers enables businesses to customize their IT infrastructure, making sure it aligns more effectively with their specific requirements. However, a multicloud strategy comes with its own set of challenges that organizations need
Businesses are vulnerable to a range of disruptions, including server failures, unexpected power outages, and natural disasters. To mitigate the damage and ensure your company remains operational, it’s crucial to have a business continuity plan (BCP). This article outlines five key BCP tactics every company should implement — strategies that can save you time, money,
Many people are getting better at spotting phishing attacks from outside sources. But what if the attack appears to come from within your own company? A recently discovered vulnerability in Microsoft 365 is being used to bypass traditional security, making it easier than ever for hackers to send you convincing fake emails that slip past
Selecting the right productivity apps can significantly enhance your efficiency when working on an Android device. This article breaks down the best options for specific tasks — word processing, spreadsheets, presentations, storage, document scanning, and working with PDFs — so you can pick the tools that match your workflow. Word processor Whether you’re drafting a
For most people, using a mouse to navigate their Mac is second nature. But when you’re focused on a task, breaking your flow to reach for the mouse can disrupt your momentum. That’s where keyboard shortcuts come in handy. Whether you need to manage multiple apps, declutter your desktop, or navigate a dozen windows, these
Using Windows might feel intuitive and routine, but over time, many users unknowingly develop bad habits that can negatively impact their experience. From skipping updates to ignoring backups, we’ll show you the top 10 things to stop doing and the smarter habits to adopt instead. 1. Putting off Windows updates Installing updates might seem like
The private cloud is experiencing a revival, especially as businesses recognize the benefits of a hybrid strategy. A new generation of private cloud platforms, equipped with advanced features such as automation, elastic scalability, and robust security, is now capable of handling cutting-edge workloads, including AI and big data. This article explores why the private cloud
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